Went out of their way to come to my house earlier than expected. I asked to call me when they were 10 minutes away so I could meet them there, they did. extremely friendly. explained everything and even offered suggestions on little things I can do to hopefully keep the wasps away. if they aren’t gone in a couple of days will come back and do again for no charge. absolutely no complaints at all, will use them every time I have an issue going forward.